# One system for the whole business, run by people and agents together. Rivier gives a business everything it needs to run day to day, with agentic automation built in, and builds its website from a description. It is the agentic product over the Praecise family: it runs on Praecise Cloud, with Praecise Inbox for addresses and Skerry for payments. The detail lives on rivier.ai. [Open the console](https://console.praecise.cloud) [Talk to us](mailto:contact@praecise.com?subject=Praecise%20Cloud) In short Rivier gives a business the tools for running day to day, with agent-assisted automation: customers, inbox, shop, payments, bookings, lodging, content, analytics, compliance and accounting. It is for owners and teams who want people and agents working in one system. Start at rivier.ai. ## At a glance. Built ### The jobs of a business. Across money, selling, messages, answers, being found and work that runs on its own. Live ### Connectors. From Stripe and Shopify to HubSpot, Xero and WhatsApp Business. Praecise ### A Praecise product. Rivier is made by Praecise and runs on its stack. ## The operating loop of a business. 9 ### Win customers Marketing · Customers · Widgets · Being found Customers keeps everyone once: what they said, bought, booked and agreed to. Campaigns send email and text to a saved segment, checked before they go and counted after. Newsletter signups are asked, confirmed and kept with proof. Being found shows whether AI assistants can find you. Connects to HubSpot, Salesforce, email sending, WhatsApp Business and phone calls and texts. ### Serve them Inbox · Desk · Chat · Answers The shared inbox reads the mail, answers the easy ones and drafts the rest. Chat covers your website, WhatsApp and email. Answers come from sources you can check, or are not given: it says it does not know. Connects to Zendesk, Slack, Google mail and calendar, Microsoft 365 and Praecise Inbox. ### Sell and get paid Websites and shops · Payments · Orders · Product pages Pages, shop and invoices in one place. Payments shows where money comes in and goes out and what waits for you. Orders answers a customer from the shop's own records. Product pages are rewritten in one voice in the shop itself. Connects to Shopify, WooCommerce, Medusa, Amazon Seller Central, Google Merchant Center, Stripe, PayPal, Square and Adyen. ### Deliver and fulfil Bookings · Lodging · Orders · ShipStation · Workflows · Operations Bookings covers appointments, classes and visits: what is booked, what can be booked and the rules that decide it. Lodging covers rooms, rates and stays: who arrives, who is in the house, what is owed and what is free to sell. For shipping, the ShipStation connector reads orders, shipments, carriers and rates, creates orders, and marks an order shipped only when a person approves; buying a label is off until the workspace enables financial actions and every call is approved. Oracle NetSuite connects for records and queries. Workflows start themselves on a schedule or an event and stop at a budget you set, Schedules lists them, and Operations records everything done, by whom, and what waits for a person. Stock levels, purchasing and supplier management are not claimed here. ### Account for it Accounting · Invoices · Compliance Accounting shows who owes you, what you owe and the books behind it. Bookkeeping files transactions in the package you already use, and invoices tracks who is late and sends the reminder. Compliance holds the rules a business has to meet. Connects to QuickBooks Online, Xero and Oracle NetSuite. ### Run the team Agents · People · Approvals · Schedules · Operations · Memory · Library Hire agentic team members next to people, with one set of approvals. Schedules lists what runs on its own, and can pause or remove it. Library keeps every file, and Memory what the system knows. Connects to Linear, Notion and Slack. ### Create and publish Content · Library · Websites and shops · Brand kit Content keeps everything you publish in one place: what is planned, what is on its way out and what waits for a decision. An item moves from idea to draft, review, approved, scheduled and published, with a variant for each network and checks against the brand's rules, banned terms and disclosure lines. Only people with the approver role approve, agents cannot. Posts go out through Rivier or through Buffer. Library keeps every file with versions, rights and an AI-generated flag, and Brand kit holds your logo, colours, fonts and voice. ### Understand the numbers Analytics · Being found · Reporting Analytics shows who came, what they asked and what it cost, with first-party, consent-aware measurement. Being found shows whether AI assistants can find you and what they say. Underneath, Rivier's own machine-learning services chunk, embed, rerank and check claims against evidence. Research and Watching run on top. ### Keep to the rules Compliance · Legal pages Compliance holds what the law asks of your business as guidance and templates: a checklist, requests from people (intake, identity check, release, deletion with approval, deadlines), a record of processing, a breach register, retention schedules and consent receipts. Legal pages generates a privacy policy, terms, a cookie policy and more from your choices. It is not legal advice, and Rivier never says a business is compliant. ## Agentic team members. 7 ### A role, in your words Hire them the way you brief a new starter. An agent is a worker with a job, a persona and limits. You give it a name, a job and what it should and should not do. Starting points exist for answering the shop mail, keeping watch and reporting, and handling suppliers and partners. ### An address of its own People and agents write to the same kind of inbox. Each agent can have its own email address on your domain, through Praecise Inbox, so its replies come from it and sit in the same record as everyone else's. ### Only the abilities you gave it Permissions by service. Each agent is allowed only the services you choose, such as email, customer answers, reporting or research. ### It starts by watching Nothing goes out until you say so. A new agent reads real work and shows what it would do, without doing any of it. You can then set it to ask before anything goes out, or to work on its own. ### One set of approvals The queue is shared with people. What an agent prepares waits in Approvals for a person to say yes, in the same queue as what connected tools propose. Whoever may not decide is told why. ### A pause for everything Hold one agent or all of them. While paused, everything it prepares waits for a person and its scheduled work stops. Starting it again needs an approver role or higher. ### A record of what they did Handled, withheld, needs you, failed. Each agent shows how the last seven days went, and everything an agent did stays on the record even after it is let go. ## People and agents, one team. 3 People ### Four plain roles, plus three. Owner, Manager, Approver, On the queue, Editor, Accountant and Can look. An accountant sees the books only and ends when the accounting invitation ends. Access ### An invitation is an address. A person joins a team by an invitation sent to their address. The role decides what the person finds. Agents ### Four modes. Not working, Watching (sends nothing), Asks you before anything goes out, and Working on its own. A project can also set Human review, Assisted or Autonomous, by kind of action. ## How they learn, and what that means. 7 ### Memory is a screen, not a guess Memory Memory shows what the system knows: each item with where it came from, how sure it is and who added it. You can read, edit and remove what it holds. ### Taught items wait for review Proposed, then active After a conversation Rivier may propose durable facts and preferences it learned. A proposal waits in the review queue until a person accepts, edits or dismisses it, and nothing reads it before then. Accepting makes it an active item. ### Secrets are not kept Safe facts only A fact is kept only when it is a sentence about the business, free of secrets, card and identity numbers, contact details and keys. ### Forgetting is immediate Forget Forgetting an item removes it from recall at once. Deleting a conversation can forget the memories it taught. ### It checks before it answers Answers When the data or tools cannot support a question, it says plainly what is missing and where to add it, and never produces a number the project did not give. ### It is measured Evaluations Rivier's answer engine is scored against answerable and unanswerable questions, counting both wrong answers and wrongly invented ones. This is review, memory and measurement. It is not model training. ### Partial Files into memory Reading a file into memory with a review step and the out-of-date check are not available right now; memory counts each file from the items it already produced. ## Agents at work. 7 ### Customer service Inbox · Desk · Chat Reads the mail, answers the easy ones from sources you can check and drafts the rest for a person. Live agents today include Rivier support, which prepares replies that wait for a person. ### Partner and supplier follow-up Email · Research Chases what is late, confirms what is agreed, and never commits to an amount without asking. Rivier partners prepares replies that wait for a person. ### Brand voice Content · Product pages Keeps what is published in one voice and checks it against the brand's rules, banned terms and disclosure lines before it goes out. Rivier brand voice works this way. ### Campaigns Marketing Email and text messages to a saved segment, checked before they go and counted after. ### Booking follow-up Bookings · Calls Calls and meetings are booked into the calendar you already keep. ### Invoice reminders Invoices Tracks who owes you and how late they are, and sends the reminder. ### Reporting and watching Analytics · Watching Weekly reports on how you are found and answered about, and a message only when an answer changes. ## Connected to what you already use. 5 ### Money Stripe, PayPal, Square, Adyen, QuickBooks Online, Xero, Oracle NetSuite. ### Selling Shopify, WooCommerce, Medusa, Amazon Seller Central, Google Merchant Center, ShipStation. ### Messages Email sending, Google mail and calendar, Microsoft 365, phone calls and texts, WhatsApp Business, Slack, Praecise Inbox. ### Customers and work HubSpot, Salesforce, Zendesk, Linear, Notion, Google Calendar, Calendar (CalDAV). ### The site and the web Your own website, Cloudflare, any website with a login, and the live web. ## Where Rivier is going. 3 ### A website from a description Available Describe the website. Rivier designs it, hosts it on Praecise Cloud and keeps it running. ### The builder for websites and apps Planned Describe a website or an app, see it designed, deploy it and use it, with the Praecise stack underneath. Not available yet. ### Praecise products, not copies Planned Rivier still carries some mail, payment and domain screens of its own. They are moving to Praecise Inbox, Skerry and Praecise Spaces, so there is one of each. Not complete yet. ## On Praecise Cloud. 6 ### Rivier Operations across the tools a business already uses, inside limits the owner sets. [rivier.ai](https://rivier.ai) [Rivier overview](https://praecise.com/rivier) ### Praecise Inbox An address and a searchable record for every agent and person. [inbox.praecise.com](https://inbox.praecise.com) [Inbox overview](https://praecise.com/inbox) ### Skerry Payment orchestration for agents across licensed partners, with scoped keys and spend limits. [skerry.xyz](https://skerry.xyz) [Reference](https://skerry.xyz/docs) ### Praecise Cloud Build, Place and Operate apps, agents, models and data. [The platform](https://praecise.cloud/platform.md) [Cloud section of Spaces](https://console.praecise.cloud) ### Praecise Harness The open framework for AI agents. A folder is an app. [GitHub](https://github.com/Praecise/praecise-harness) [npm package](https://www.npmjs.com/package/@praecise/harness) ### Praecise Engine The acceleration layer under a model, so the same app gets faster models on Praecise Metal. [GitHub](https://github.com/Praecise/praecise-engine) [Engine README](https://github.com/Praecise/praecise-engine#what-this-layer-is-for-measured) ## Questions and answers. 5 ### What is Rivier? Rivier gives a business the tools for running day to day, with agent-assisted automation, from customers and inbox to shop, payments, bookings, lodging, content, analytics, compliance and accounting. ### How do agents work with people in Rivier? An agent is hired with a job and a list of allowed services, and starts by watching. It can then ask before anything goes out, or work on its own once you set it. What it prepares waits in Approvals in the same queue as people's work. ### How do Rivier's agents learn? Through memory, review and measurement. Rivier may propose facts it learned from a conversation, and nothing reads them until a person accepts them. Forgetting removes an item at once. This is not model training. ### What does Rivier connect to? Stripe, PayPal, Square, Adyen, QuickBooks Online, Xero, Oracle NetSuite, Shopify, WooCommerce, Medusa, ShipStation, HubSpot, Salesforce, Zendesk, Slack, Microsoft 365, Google mail and calendar, WhatsApp Business and more, as listed on the page. ### Is Rivier's compliance area legal advice? No. It offers guidance and templates, and Rivier does not say a business is compliant. ## Next pages. [Products](https://praecise.cloud/products.md) [Agent Stack](https://praecise.cloud/agent-stack.md) [Payments](https://praecise.cloud/payments.md) 11 ## Praecise accounts are by invitation. Open the console, or talk to us. [Open the console](https://console.praecise.cloud) [Talk to us](mailto:contact@praecise.com?subject=Praecise%20Cloud) [Rivier at rivier.ai](https://rivier.ai) New to Praecise Cloud? Accounts are set up with the Praecise team: talk to us, then sign in to the Cloud section of Praecise Spaces with an email code. Source: https://praecise.cloud/rivier